Coursera · Marketing Strategy & Operations Manager, Growth
Mar 2023 – Present- Redesigned the ABM operating model; relaunched Demandbase as system of record. 3× platform usage, intent signals correlated to opportunity creation.
- Led SDR territory & coverage redesign for split inbound/outbound motions; ~60% faster speed-to-lead.
- Lifecycle conversion optimization (short forms, real-time enrichment, multilingual, automated follow-up): +12% priority-lead conversion, 35% faster response.
- Standardized marketing team workflows in Airtable: a governed UTM/link builder with enforced taxonomy, creative-asset tracking, and request intake; third work-management rollout after Wrike and Monday.com.
- Built a standardized GTM knowledge base with an AI agent enforcing schema on every new contribution. Adopted by Marketing, requested by Sales Enablement, and load-bearing for Udemy merger documentation.
- Operate an agentic operations repo (OpenAI Codex) for day-to-day MOps execution: versioned automation skills with documented, auditable outputs; first deliverable consolidated a 118-page Confluence space into a governed, stakeholder-reviewed process inventory.